What We Do

Our work is based on many years experience in optimising and growing direct-to-consumer business functions across a range of verticals. We’ve codified our knowledge into frameworks and methodologies that can be deployed into your business for maximum impact.

Converted Commerce are true experts in the business of ecommerce; They are the first people I call when I need digital advice.

—Massimo Saracchi
Executive Chairman: DMC Group

Advisory Services

DUE DILIGENCE

For PE and VC investors, we can benchmark, audit, and evaluate companies at every stage of the pipeline, from a quick 'pulse check' to an in-depth bolt-on to your commercial due diligence.

We also offer these services to management teams that simply want an independent assessment of the current state of their business.
Converted Commerce Ecommerce Consultancy Due Diligence

ADVISORY BOARD

Brands, investors, and technology companies can access a C-suite D2C advisory board to steer their long term growth, drawing down expertise on everything from branding to logistics.

We provide strategic guidance, hands-on consulting (see below), reporting and insight, and regular high-impact recommendations.
Converted Commerce Ecommerce Consultancy Advisory Board

Advisory Services

DUE DILIGENCE

For PE and VC investors, we can benchmark, audit, and evaluate companies at every stage of the pipeline, from a quick 'pulse check' to an in-depth bolt-on to your commercial due diligence.

We also offer these services to management teams that simply want an independent assessment of the current state of their business.

ADVISORY BOARD

Brands, investors, and technology companies can access a C-suite D2C advisory board to steer their long term growth, drawing down expertise on everything from branding to logistics.

We provide strategic guidance, hands-on consulting (see below), reporting and insight, and regular high-impact recommendations.

Consultancy Services

Converted Commerce Ecommerce Consultancy Growth Strategy

GROWTH STRATEGY

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We work through Customer, Brand, Product, and Channel considerations to deliver a high level growth plan for your business.

Converted Commerce Ecommerce Consultancy Customer AnalysisConverted Commerce Ecommerce Consultancy Customer Analysis

CUSTOMER ANALYSIS

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We use a range of data sources to show you who you customers really are, what they are looking for, and how you can reach them.

Converted Commerce Ecommerce Consultancy Commercial Business Planning

COMMERCIAL PLANNING

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We work with clients to deliver an achievable 3-5 year pro-forma P&L, allowing you to invest in confidence and grow your business.

Converted Commerce Ecommerce Consultancy Brand Amplification

BRAND AMPLIFICATION

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We create sensible and cost-effective, and measurable plans to maximise your brand's exposure to your target audience.

Converted Commerce Ecommerce Consultancy Analytics and Insights

ANALYTICS AND INSIGHTS

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We help you surface the correct data, in the appropriate format and frequency, to allow you to make fact-based strategic and tactical business decisions.

Converted Commerce Ecommerce Consultancy Systems and Platforms

PLATFORM & SYSTEMS

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We ensure that you are using the right technology to support your growth, and get the most out of your tech before considering disruptive platform changes.

Converted Commerce Ecommerce Consultancy Customer Acquisition Strategy

CUSTOMER ACQUISITION

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We look beyond Google and Facebook ads to create an achievable customer acquisition strategy at an allowable customer acquisition cost.

Converted Commerce Ecommerce Consultancy Customer Retention Strategy

CUSTOMER RETENTION

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We look beyond email marketing to grow your CLTV customer lifetime value at both a revenue and profit level.

Converted Commerce Ecommerce Website Optimisation

WEBSITE OPTIMISATION

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We use a range of techniques to improve conversion rates, average order values, and repeat purchases from your website.

Converted Commerce Ecommerce Consultancy Customer Experience

CUSTOMER EXPERIENCE

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We ensure your commercial policies and operations are adding value to your customer, from delivery to customer services.

Converted Commerce Ecommerce Consultancy Range Optimisation

MERCHANDISING OPTIMSATION

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We take a deep dive into your product assortment, display, pricing, discounting and bundling to maximise order size and profitability.

Converted Commerce Ecommerce Consultancy Team Structure

PEOPLE AND PROCESS

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Whether you are running a business of 5 people or a department of 50, we will help optimise productivity, cost, and structure.


GET IN TOUCH

Converted Commerce Ecommerce Consultancy Growth Strategy

GROWTH STRATEGY

CSS Accordion

We work through Customer, Brand, Product, and Channel considerations to deliver a high level growth plan for your business.

Converted Commerce Ecommerce Consultancy Customer AnalysisConverted Commerce Ecommerce Consultancy Customer Analysis

CUSTOMER ANALYSIS

CSS Accordion

We use a range of data sources to show you who you customers really are, what they are looking for, and how you can reach them.

Converted Commerce Ecommerce Consultancy Commercial Business Planning

COMMERCIAL PLANNING

CSS Accordion

We work with clients to deliver an achievable 3-5 year pro-forma P&L, allowing you to invest in confidence and grow your business.

Converted Commerce Ecommerce Consultancy Brand Amplification

BRAND AMPLIFICATION

CSS Accordion

We create sensible and cost-effective, and measurable plans to maximise your brand’s exposure to your target audience.

Converted Commerce Ecommerce Consultancy Analytics and Insights

ANALYTICS AND INSIGHTS

CSS Accordion

We help you surface the correct data, in the appropriate format and frequency, to allow you to make fact-based strategic and tactical business decisions.

Converted Commerce Ecommerce Consultancy Systems and Platforms

PLATFORM & SYSTEMS

CSS Accordion

We ensure that you are using the right technology to support your growth, and get the most out of your tech before considering disruptive platform changes.

Converted Commerce Ecommerce Consultancy Customer Acquisition Strategy

CUSTOMER ACQUISITION

CSS Accordion

We look beyond Google and Facebook ads to create an achievable customer acquisition strategy at an allowable customer acquisition cost.

Converted Commerce Ecommerce Consultancy Customer Retention Strategy

CUSTOMER RETENTION

CSS Accordion

We look beyond email marketing to grow your CLTV customer lifetime value at both a revenue and profit level.

Converted Commerce Ecommerce Website Optimisation

WEBSITE OPTIMISATION

CSS Accordion

We use a range of techniques to improve conversion rates, average order values, and repeat purchases from your website.

Converted Commerce Ecommerce Consultancy Customer Experience

CUSTOMER EXPERIENCE

CSS Accordion

We ensure your commercial policies and operations are adding value to your customer, from delivery to customer services.

Converted Commerce Ecommerce Consultancy Range Optimisation

MERCHANDISING OPTIMSATION

CSS Accordion

We take a deep dive into your product assortment, display, pricing, discounting and bundling to maximise order size and profitability.

Converted Commerce Ecommerce Consultancy Team Structure

PEOPLE AND PROCESS

CSS Accordion

Whether you are running a business of 5 people or a department of 50, we will help optimise productivity, cost, and structure.